Customer Service & Logistics Coordinator

Wilmar Europe in Rotterdam is a fast growing and international processor and trader in the plant based oleochemicals industry. We are a strong proponent of sustainable growth and are strongly committed to corporate social responsibility and are a pioneer in that field in our industry.

Wilmar Europe's head office, where the trade and commercial activities for Europe are handled, is located at Delftseplein next to the Central Station in Rotterdam.

CUSTOMER SERVICE AND LOGISTICS COORINATOR

As our business is operating in an environment that changes constantly, the Customer Service and Logistics department is continuously adapting its structure to match the needs of the company. As a Customer Service and Logistics Executive you will be the dedicated contact person for customers for everything that relates to their loadings & deliveries. This includes order handling, coordination of loadings and deliveries with logistics service suppliers, handling of documents and related business for our customers. You handle customers’ requests throughout the Supply Chain outbound.

• Being in contact with customers’ logistics
• Handling of new orders and changes of existing orders (including entry in ERP system)
• Ensuring reconciliation of open contracts with customers
• Registering and handling customer complaints related to logistics or contract application issues
• Being main contact person for loading bays, Customer Service of loading partners and logistics schedulers
• Assessing/validating weekly loading planning
• Handling activities in case of supply disruption of the outbound flow
• Maintaining contact with Sales and creating reports to support them
• Handling of logistics invoices (checking and validating or rejecting costs)
• Analysing customer order patterns and supply chain metrics looking for solutions to optimize them
• Accompanying on visits to customers or suppliers

• Bachelor’s degree
• 2 years customer service experience is a pre
• Speaking/reading/writing fluent English, additional European languages are advantageous
• Good communication skills
• High level of accuracy
• Experience with MS Office software and an ERP software (SAP is an advantage)
• Commercial understanding and service minded
• Ability to cope with stress/unpredictable situations
• Proactive attitude (seeking and picking-up tasks waiting to be filled)
• Capability to understand different interests and focus of different stakeholders
• No 9 to 5 mentality

Wilmar Europe in Rotterdam and Wilmar Oleochemicals in Rozenburg (Botlek-Rotterdam) together form the Wilmar Europe organization, which in turn is part of Wilmar International. Wilmar International is founded in 1991 and is headquartered in Singapore. Today, Wilmar is a world leader in processing, trading and merchandising oilseeds, edible oils and sugars, specialty fats and oleochemicals, biodiesel and grain. It has more than 500 factories and an extensive distribution network in China, India, Indonesia and some 50 other countries on all continents. Wilmar is a strong proponent of sustainable growth and is strongly committed to corporate social responsibility and is a pioneer in that field in her industry.

Wilmar Europe's head office where the trade and commercial activities for Europe are handled, is based in Rotterdam. In addition, Wilmar Europe has offices in Germany, France, Spain and Italy and joint ventures in Italy, Poland, Switzerland, Ukraine, and the United Kingdom.

Quality, service, and reliability are the cornerstones to Wilmar’s reputation as an international processor and trader in the edible oils and oleochemicals industry. For further information about Wilmar visit our international website wilmar-international.com

We offer you:
A dynamic job based in the city centre of Rotterdam within an inspiring team with the opportunity to bring up your ideas. Taking responsibilities and personal development is self-evident within our company. Wilmar Europe offers good salary and benefits package:

• 30 holidays per year
• 13th month
• Pension plan paid in full by Wilmar
• Participation in the employer's collective fitness scheme
• Bike plan
• Discretionary bonus
• Various other insurances paid for by Wilmar
• Partial work from home options

If you wish to be considered for this position, please submit your application online with your curriculum vitae (in English) via werkenbijwilmar.nl