Client Coordinator

As a Client Coordinator within Camin Cargo Control, you are the main liaison between our clients and the operations team. You will be responsible for the daily coordination of client nominations, maintaining current client relationships, including client visits, as well as attracting new clients. Our customers can count on us when they need best-in-class service. Your focus is therefore to provide our customers with the best possible service. This includes advising and thinking along with the customer, as well as providing requested information in a timely manner and proactively providing updates regarding ongoing work.

• Functions as Point of Contact and the Company’s representative to customers to ensure their satisfaction with Camin Cargo’s performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company’s business interest and at the same time satisfy the customer.
• Reviews and evaluates the customer’s nomination (purchase order) for completeness and accuracy and for the Company’s ability to meet customer requirements.
• Reviews customer’s job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer’s requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary.
• Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed.
• Has authority and discretion to resolve, in fiscally responsible manner, customer complaints using superior negotiating and customer relations skills, under minimal supervision.
• Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction.
• Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems.
• Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays.
• Attends and participates in branch meetings.
• Reports to the Teamleader Customer Service/Commercial Director.

• Requires a minimum of three years of relevant and increasingly responsible experience in field inspection services and/or knowledge of various product specifications in the petroleum industry.
• Must demonstrate strong evidence of judgment and effective managerial and inter-personal skills.
• Fluent in Dutch and English (both speaking, understanding, and writing).
• Work in day shift and willing to work weekends on a rotating basis with colleagues.
• Able to identify problems and search for appropriate solutions.
• Qualities: flexible, proactive, independent, driven, reliable, service-oriented, stress-resistant, communicative, attention to detail, accurate, sociable, motivated, and eager to learn.
• Microsoft Office 365 knowledge.
• MBO+/HBO work and thinking level.

• A good working atmosphere in a young dynamic team.
• A competitive salary.
• Company car, telephone allowance and laptop.
• 13th-month salary and 8% holiday allowance.
• Participation in retirement fund.
• Staff- and teambuildings.

Location of Employment:

Workplace Vierpolders in combination with Antwerp.