Junior IT Coordinator Team Europe & Americas

Are you highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools? Would you like to work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications? If so, you could be the new team member for GBS IT in Rotterdam!

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalization. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.

You will work mainly in our office in Schiedam and will often visit one of our other locations. There you will support and coordinate local issues. Besides the local problems, you will also support the rest of the global support team when needed - as they also support you in the daily work.

We believe in good proactive IT Support and want to empower our users with knowledge of the tools they need to use to perform their job. In addition to the Microsoft 365 applications, we utilize the functionalities in ServiceNow to automate as much as possible, leaving our team to focus on user interaction, along with technical issues that may require physical attention. We also have high focus on providing great service, so monitoring user satisfaction and identifying improvement potential is an integral part of this role. We have a 1st Line team, that also needs guidance on how to support our users better. This role will also coordinate local activities and projects related to implementation of new business applications, infrastructure changes as well as management of local IT vendors.

Next to this, you will be doing:

• Identify end user training needs, provide input on training material, and arrange training sessions, with special focus on MS 365 tools.

• Being 2nd Line, assist 1st Line support team when required, identify recurring issues and automation opportunities and report to line manager.

• Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.

• Follow up with local vendor(s) on contracts, identify needs and renewal cycle, liaise with Head of Supplier Management.

• Local Deskside Support.

• Monitor user satisfaction scores, identify improvement potential.

• Ensure incidents and requests registered in global helpdesk system are handled according to GBS IT, SLA/ GSM principles and guidelines.

• Advice on IT investment budget.

• Provide accurate reporting as required.

• Act within the corporate governance policy.

As you will be dealing with the client daily, it’s important that you thrive in a position where you have a lot of internal and external interactions. With this in mind, it should be a normal part of your nature to be proactive and meeting people in eyesight.

We see the right candidate as someone who has some (or all) of the listed qualifications below:

• Excellent written and spoken Dutch and English skills.
• Ability to understand & convey complex IT Scenarios.
• MBO level degree in IT or Business Administration or relevant industry experience.
• Service minded attitude and ability to communicate with all levels within the business.
• Understanding of ITIL processes.

What we offer:

• We offer you a challenging opportunity within one of the largest and most innovative maritime companies in the world.
• A 1-year contract with the prospect of permanent employment
• Flexible working hours between 07:00 - 19:00 hours
• A good salary
• 8,2% holiday allowance
• You enjoy 30 vacation days per year, which increase with your years of service.
• Travel allowance
• You participate in our pension scheme with excellent conditions.
• You participate in collective employee insurances such as disability- and life insurance
• You can participate in a collective health insurance;
• With our internal learning portal, you can develop personal skills and by following external courses you can keep your knowledge up to date and gain certifications.
• An active staff association in which you can undertake other fun activities with your colleagues in addition to your work.
• Free fruit at work