IT Support

As our 1st line IT Support, you are the first point of contact for all end-users within the Olenex Group. You are responsible for the day-to-day support of incidents and service requests. You will manage the incoming incidents and requests and proactively resolve them in a hands-on manner.

• Logging and processing all IT requests;

• Diagnose and prioritize all Incidents and Service Requests, escalating when necessary to the Service Desk Coordinator or IT Service Providers;

• Take ownership and responsibility of issues by prioritizing and monitoring from start through to a successful resolution;

• Ensure timely resolution of all Incidents and Service Requests & Documenting resolutions in Knowledge Base;

• Monitoring the operations of the IT Service Desk of our parent companies;

• Occasionally travel between different Olenex locations to provide on-site support and assisting local projects;

• Managing stocks of equipment, consumables and other supplies;

• Improve IT Customer Service, Perception and Satisfaction.

For this position, we are looking for a skilled IT professional who enjoys assisting people with computer issues and te able to explain technical details simple. In addition, you:

• hold a Bachelor’s degree in IT, Computer Science or Software Engineer;

• have at least 3 years of proven work experience as an IT Support Engineer of Help Desk Support;

• have knowledge of Windows and Office (365);

• are well experienced in troubleshooting a wide range of problems (LAN, WAN, Web, Hardware, End User Software, etc.);

• have excellent problem-solving and communication skills;

• speak fluent English and Dutch, German is considered a plus;

• are self-motivated and able to work autonomously;

• are eager to learn new things and willing to travel.

Olenex is an international, dynamic, and fast-growing organisation which produces a wide range of high-quality liquid oils, tropical oils, and speciality products. Within our company, each individual can make a difference. We provide our people with every opportunity to develop and grow, and also recognise those who take the initiative.

Additionally, we value the future development of our employees and support potential training and education opportunities. As part of the Olenex family, you will be able to truly make an impact in a challenging but highly rewarding environment.