Business Process Expert, Asset Management

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The Asset Maintenance organisation is responsible for the global End to End Asset Management (AM) processes at APM Terminals, ensuring we are defining our Way of Working by taking into consideration business requirements and that we are building a world class user experiences and customer journeys.

The AM Business Process Expert (BPE) works within the AM Functional Process Owner mandate and holds responsibility for L3-L5 Asset Management business processes. The AM BPE is an expert in business processes for Asset Management and the translation of the processes into the setup and usage of the global CMMS system (IFS10).

• Support in reviewing and continuous improving the End-to-End AM business processes in relation te global CMMS (IFS10)
• Provide advice and decision support for Business AM Process Owners (BPOs) and Functional AM Process Owners (FPOs) who are likely not data/system/AM process subject matter experts in every aspect of the AM process landscape their role covers
• Representing the voice of the AM process users from the terminals globally
• Making sure proposed changes in AM process or system supporting AM process are feasible and implications of them fully understood
• Helps AM Business Process Owners (BPOs) and AM Functional Process Owners (FPOs) make sure standards are understood and followed in the organisation
• Acts as "go to authorities" of their AM process expertise area for the wider organisation
• Forms part of a BPE network that harnesses subject matter expert knowledge of our central AM processes and ensure best practices in AM process governance is available across the BPE network

• Accountable for specific L3 and L4 business work processes/SOPs including overall AM process design ownership down to a L5/Work Instructions (WIs)
• Maintains an up-to-date SOPs for the L4s along with inputs and outputs and metrics to define operational success.
• Along with the team of FPO(s) who are responsible for the overall L2 AM processes, maintains an overall user journey and customer journey for the End to End L3 AM processes and related L4s/L5s SOPs & WIs
• Accountable for standardization and automation of the execution steps. Along with the team of BPEs, responsible in ensuring that as APMT we achieve the standardization goals
• Suggest enhancements on Business Policies to enable high degree of standardization to the AM process landscape

PERFORMANCE MANAGEMENT & COMPLIANCE

• Continuously follows up on operational metrics that measures the success of the respective AM process outcomes and tracking performance. Where applicable performs AM process confirmation to verify. Take proper actions and follow up with FPO/Key Users where applicable.
• Supports AM BPO and AM FPO to ensure that control measures are established such that AM processes are deemed ‘well defined’, ‘repeatable’, ‘consistent’ with no high impact audit findings from internal or external auditors. All audit findings are progressed and closed to completion within timelines
• Identify local exceptions to standards and make sure local organisation obtain and document formal sign off by the relevant FPO and BPO. The BPE should maintain a repository of sign off exceptions.
• Responsible for reviewing and gathering an oversight of AM process confirmations performed and do reviews where needed.
• Drives communities to share learnings, understandings and enhance overall business skills and compliance

• Act as "first line of defense" to validate and review change requests from frontline organization
• Work closely with the business to identify opportunities to improve AM processes and reducing waste from existing AM process landscape.
• Engages the minds and hearts of AM process users to contribute to improvements through Kaizens & AM process confirmations and feedback to BPOs and FPOs
• Responsible to implement or support implementation of changes to AM process or systems
• Responsible for a Key User community/network to where eg. questions about AM process and systems improvements are discussed
• Owns the performance and applicability of training material and trains Key Users/support terminals on transition and change management

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

• Experience in an operational Asset Maintenance or facility management related environment
• International experience, preferably in an asset-heavy industry
• Expert understanding of the execution of AM L3-L5 maintenance business processes, work instructions, data and CMMS system
• Understanding of Asset life cycle principles, its processes and requirements
• Understanding of IFS CMMS/Inventory and Work Order Management modules
• Understanding of ISO 55000 or other Asset Management certifications is preferred
• Level headed and effective at change management, capable of pushing back when appropriate and face resistance in a calm and respectful manner
• Good English written and verbal communication, presentation and facilitation skills
• Success in this role will require the ability to find approaches to development that work at scale, across geographic boundaries, and while generating commitment through influence rather than formal authority

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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