Key Client Manager

Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.

At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. As part of the A.P. Moller-Maersk Group, we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies, embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence, collaboration, and innovation.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!

APM Terminals is looking for a Key Client Manager to strengthen its Global Key Client team. The person in this role will drive longterm strategic partnerships with Europeanbased ocean carriers while safeguarding shortterm performance outcomes.

This role acts as both Global Ambassador for APMT across our terminal portfolio and Voice of the Customer inside the organisation. It’s a role for someone who enjoys building trusted, collaborative relationships, navigating complexity with ease, and shaping solutions that create real impact for customers and terminals alike.

APM Terminals is part of A.P. Moller-Maersk, offering a diverse and inclusive environment where people feel seen, supported, and encouraged to grow. The Key Client Manager can expect:

• A truly international work environment with global exposure and mobility opportunities

• A culture that values varied perspectives and aims to hire the best person for the role

• A strong commitment to sustainability, including industryleading decarbonisation ambitions on the path to netzero by 2040

• A collaborative, open environment where new ideas are welcomed

• Opportunities for personal and professional growth, supported by ongoing learning and development

• A workplace where curiosity, continuous improvement, and empowering others are central to how we work

The Key Client Manager holds a broad and strategic mandate, including:

• Owning and developing global relationships with assigned carrier customers

• Enabling executive engagement across both organisations and supporting valuecreating dialogue

• Mapping and expanding headquarter relationships across commercial, operational, procurement and strategic functions

• Leading the Global Terminal Partnering agenda, including Port Hours Saved initiatives, sustainability ambitions and product development

• Ensuring clarity, accountability and performance against contractual agreements

• Providing strategic perspectives and negotiation guidance to regions and commercial teams

• Cocreating customer strategies and compelling value propositions with input from Marketing and Commercial

• Coordinating global, regional and terminal-level engagement plans with relevant stakeholders

• Supporting consistent delivery of the promised customer experience across terminals

• Developing deep market, industry and customer insight and translating these into tangible opportunities

• Acting as a key member of cross-functional deal teams for major contract renewals and negotiations

• Promoting and applying Lean tools to elevate customer experience and team performance

• A transport and logistics enthusiast with strong commercial and strategic acumen, preferably with 10+ years of experience in shipping, terminals, or ocean carrier environments

• Background in network, capacity, or execution functions is an advantage

• Strong understanding of global shipping and terminal markets

• Fluency in English; German beneficial

• Exceptional communication skills, with an ability to tailor engagement to both senior stakeholders and operational teams

• Proven relationship builder with a collaborative, empathetic approach

• Skilled negotiator with experience shaping customercentric solutions

• Comfortable navigating matrix organisations and connecting opportunities across functions and geographies

• Keen analytical thinker who translates complexity into clear, actionable storylines

• Resilient, adaptable, and energized by fastmoving environments

• Ability to travel regularly for customer and team engagement

Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.