Junior Customer Service & Logistics Coordinator

Wilmar Europe Oleochemicals & Biofuels in Rotterdam is a fast growing and international processor and trader in the plant based oleochemicals industry. We are a strong proponent of sustainable growth and are strongly committed to corporate social responsibility and are a pioneer in that field in our industry.

Wilmar Europe's head office, where the trade and commercial activities for Europe are handled, is located at Delftseplein next to the Central Station in Rotterdam.

Junior Customer Service & Logistics Coordinator

Our business operates in an environment that changes constantly, the Customer Service and Logistics department is continuously adapting its structure to match the needs of the business. As Junior Customer Service and Logistics Executive you will coordinate the administrative flow of all outgoing shipments in a cost-effective way for an assigned portfolio of customers ensuring that the customers are supplied in time and sales agreements are met.

• Be the dedicated contact for an assigned portfolio of customers
• Handle customers’ orders from entry to ready for invoice
• Arrange the planning and logistics for the execution of the customer contracts
• To arrange the required documents for loading (T1, manual CoA, manual delivery notes, Certificates of Origins, Kosher certificates)
• Handle orders (entry in ERP system, coordinate changes, manage extra costs, ensure orders are made ready for invoicing on time)
• Coordinate loadings/deliveries with logistics service partners
• Deal with customers’ invoices queries and handle transport invoices
• Assess validate the weekly planning
• Handle customer complaints (register in system, inform sales) and logistics complaints towards suppliers
• Be the dedicated contact between Customer Service and our own factories, tolling partners and tank terminals
• Visit customers (with or without Sales) and logistics services providers
• Contact new customers to introduce operating principles
• Voice-back information from customers into the organization
• Look for solutions and leading implementation for improvement of KPIs (including freight P&L) under supervision of TL
• Be the back-up of Admin Support if necessary and requested by Team Lead

• MBO/HBO/bachelor’s degree or equivalent in work experience
• 3-5 years’ experience in comparable position preferably with an import/export company
• Speaking/reading/writing fluent English & Dutch, additional European languages are advantageous
• Experience with MS Office software (Outlook, Excel, Word)
• Experience with ERP software, SAP is advantageous

Wilmar Europe Oleochemicals & Biofuels in Rotterdam and Wilmar Oleochemicals in Rozenburg (Botlek-Rotterdam) together form the Wilmar Europe organization, which in turn is part of Wilmar International. Wilmar International is founded in 1991 and is headquartered in Singapore. Today, Wilmar is a world leader in processing, trading and merchandising oilseeds, edible oils and sugars, specialty fats and oleochemicals, biodiesel and grain. It has more than 500 factories and an extensive distribution network in China, India, Indonesia and some 50 other countries on all continents. Wilmar is a strong proponent of sustainable growth and is strongly committed to corporate social responsibility and is a pioneer in that field in her industry.

Wilmar Europe's head office where the trade and commercial activities for Europe are handled, is based in Rotterdam. In addition, Wilmar Europe has offices in Germany, France, Spain and Italy and joint ventures in Italy, Poland, Switzerland, Ukraine, and the United Kingdom.

Quality, service, and reliability are the cornerstones to Wilmar’s reputation as an international processor and trader in the edible oils and oleochemicals industry. For further information about Wilmar visit our international website wilmar-international.com

A dynamic job based in the city centre of Rotterdam within an inspiring team with the opportunity to bring up your ideas. Taking responsibilities and personal development is self-evident within our company. Wilmar Europe offers good salary and benefits package:

• 30 days holiday per year
• 13th month
• A bonus scheme
• Pension plan paid in full by Wilmar
• Participation in the employer's collective fitness scheme & bike plan
• Various other insurances paid for by Wilmar
• Partial work from home options

If you wish to be considered for this position, please submit your application online with your curriculum vitae (in English) via werkenbijwilmar.nl