Quality Account Manager

The Quality Account Manager is responsible for everyday operations at the Operations Department regarding (Quality / Blending) nominations, maintains ongoing relationships with existing (key) clients including occasional client visits and accepts inspection and related assignments, providing regularly updates, ensuring timely delivery of inspection reports by coordinating and managing the complete workflow and provides training & development of less experienced Account Managers regarding the Quality aspect of the work.

Reporting Line

Operations / Laboratory

Department

Operations

• Maintains ongoing relationships with existing (key) clients including occasional client visits;
• Provide follow up on the quality part of the nominations and related assignments - as required - and ensures timely delivery of signed quality certificates, by coordinating and managing the complete workflow between all relevant personnel.
• Evaluate and coordinate analysis request’s (for blending) to the laboratory staff;
• Ensuring QHSE processes are being followed within the department;
• Discuss and offer solutions to solve deviations and / or off-spec results;
• Promotes quality related staff development through coaching, mentoring, and facilitating professional growth opportunities.
• Ensures location staff carry-out activities in accordance with individual client instructions, AmSpec policies and procedures;
• Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms;
• Facilitates commercial activities within established pricing and contract terms, but does not set these. Serves as a communication link between clients and Business Development/Sales
• Acts as first point of contact for clients and has the ability and authority to resolve quality issues or disputes;
• Offers input profitable sales and preparation of annual budgets;
• Establishing and maintaining internal and external / domestic and international client relationships;
• Communicate all relevant issues relating to operations, QHSE management;
• May be assigned and coordinate special or ad hoc projects as needed.

• Minimum of + 3 years’ relevant Customer Service and or Laboratory experience;
• Knowledge of Petrochemical products, chemicals or other liquid cargo;
• Current knowledge of (local) inspection requirements.
• Proven time management skills and a strong attention to detail.

• Country/Regional team involvement required;
• Through understanding of the company’s business and client base;
• Ability to work well with others & independently, without supervision;
• Ability to manage employees;
• Good organizational, communication and interpersonal skills are essential;
• Candidates must demonstrate excellent verbal and written communication skills in English;
• Proficiency in other languages besides English (Dutch, German, Spanish, Russian, Italian etc.) is valuable;
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner;
• Proficient in using various types of computer and planning software (Word, Excel. PowerPoint, Outlook)
• Occasional travel to may be required;
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

• Actively promotes good housekeeping and safe use of equipment.
• This job description should not be construed as an exhaustive statement of essential functions, duties, responsibilities or requirements, but a general description of the job. Nothing contained herein
• restricts the company’s rights to assign, change or reassign duties and responsibilities to this job at any time.
• AmSpec is an Equal Opportunity Employer and a drug free environment.